Shopping FAQs
What products does Urvi Bansal Atelier offer?
We offer a curated collection of handcrafted Sterling Silver and hand-blown glass jewellery, elegant silverware, exclusive tableware, ambient lighting, fine divinity range and unique home décor items.
How can I place an order?
Browse our website, add your desired items to the cart, and proceed to checkout. We accept various payment methods, including credit/debit cards, UPI, and net banking.
Do you offer customization services?
As a designer brand, we provide customization for all our products, including jewellery along with home decor, tableware, drinkware, lighting and gifting. Please reach out to our team with your requirements, and we'll assist you in creating a personalized item or gifting range
Are all products available online?
While we strive to showcase our full range online, some exclusive items may only be available in-store . Please contact us for information on specific products.
Can I purchase items as gifts?
Absolutely! During checkout, you can opt for gift wrapping of your choice and include a personalized message to make your gift extra special.You can also purchase from the gifting collection which provides unique combinations of our product range, whether single piece or bulk gifting at an affordable price.
Repair & Care FAQs
Do you offer repair services for jewellery?
Yes, we provide repair services for all jewellery purchased from our store. Please contact our customer service team for assistance.
How should I take care of my jewellery to ensure longevity?
Store jewellery in a dry place, away from direct sunlight in our packaging especially designed for our unique pieces. Avoid contact with perfumes, lotions, and chemicals. Clean with a soft cloth and store in the provided boxes.
Can I resize my jewellery?
Resizing services are available for certain jewellery pieces. Please consult with our customer service team to determine if your item can be resized.
How do I care for my tableware , drinkware and lighting items?
For tableware and drinkware, hand wash with mild detergent and avoid abrasive materials. For lighting, ensure bulbs are not over-tightened and clean fixtures regularly to maintain their shine.
What should I do if my item arrives damaged?
Please contact our customer service team immediately with photos of the damaged item, and we'll guide you through the return or exchange process
Shipping & Returns FAQs
What is the estimated delivery time?
Orders are typically delivered within 7-10 business days. Custom or bulk orders take longer; we'll notify you of any delays. Please contact our team for customisation orders.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping fees and delivery times vary based on the destination
How can I track my order?
Once your order is dispatched, you'll receive a tracking number via email or SMS to monitor your shipment.
What is your return policy?
We do not offer returns unless the product is received in a damaged or defective condition. If your item arrives damaged, please notify us within 48 hours of delivery with clear photos, and our team will assist you with a replacement or refund.
How do I initiate a return or exchange?
Please email to our customer service team with your order details, and we'll provide instructions for returning or exchanging your item
In-Store Pickup FAQs
Do you offer in-store pickup?
Yes, in-store pickup is available at our store. Select this option during checkout and choose a convenient pickup time.
Can I try items before purchasing?
Yes, you're welcome to visit our store to view and try our products before making a purchase
Is there a fee for in-store pickup?
No, in-store pickup is free of charge.
How will I know when my order is ready for pickup?
You'll receive a notification via email or SMS once your order is prepared and ready for pickup.
Can I change my pickup time after placing the order?
Please contact our customer service team as soon as possible to request a change in your pickup time. We'll do our best to accommodate your request.
Gifting FAQs
Do you offer gift wrapping services?
Yes, we provide elegant gift wrapping in different varieties and budgets for all items. You can select this option during checkout. We also offer gift wrapping for bulk gifting orders
Can I include a personalized message with my gift?
Absolutely! During checkout, you can add a personalized message to include with your gift.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them on our website; they are valid for all products.
Can I send a gift directly to the recipient?
Yes, during checkout, you can enter the recipient's address, and we'll ship the gift. directly to them with your personalized message.
Are there any special offers for gifting?
We occasionally offer promotions and discounts on gifting items. Please subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@yourstore.com
Other inquiries? Let's chat.
Please email us at shop@yourstore.com